Help

Welcome to our help section. Here you’ll find answers to common questions about using the Choir of the Earth Library website. You can browse by section, or use the search box to find matching questions and answers.

Your Account

You can create a free account for the Choir of the Earth Library website (choirlibrary.com).

Alternatively, the first time you sign up for a membership, buy a resource, or register for access to resources for an upcoming event, an account will automatically be created for you.

This means your email address is already connected to an account registered on choirlibrary.com.

If you have previously bought anything on the site, used resources for a Choir of the Earth Event, or registered for free access, this probably means you already have an account.

Please try to log in instead. If you cannot remember your password, use the “I forgot my password” option on the login page.

Once you have logged in successfully, return to the registration form you were trying to submit. Your details should be pre-completed, and you should then be able to complete and submit the form.

Go to the Choir of the Earth Library login page and enter the email address and password you used when you created your choirlibrary.com account.

The maths question is a simple security check. It helps protect the website and your account by making sure your account is being accessed by a real human being.

If it does not work, please check your answer carefully or refresh the page to try again.

Please use the “I've forgotten my password" option at the bottom of the login page. You will be sent an email with instructions for resetting your password.

Please check your junk/spam folder. Please also make sure you have entered the email address you used to create your account.

If you have made these checks and still cannot find the password reset email, please let us know using the Report an Issue form in the website footer so we can investigate.

No. choiroftheearth.com and choirlibrary.com currently use separate login systems. Your choiroftheearth.com login details will not work on choirlibrary.com unless you have also created a choirlibrary.com account using the same email address and password.

My Content is your personal hub on the Library website. It shows your active memberships, courses you are enrolled on, resources you have bought, and resource pages for events you have booked.

This page may be empty if you do not currently have any memberships, purchased resources, event resources or enrolled courses linked to your account.

Please do not create another account if you cannot see something you expected. Duplicate accounts can make it harder to link your resources correctly.

If you have accidentally registered two accounts, please use the Report an Issue form in the website footer to contact us with the details, including the email addresses you have used. We can check which account your various purchases, memberships or resources are attached to and try to resolve the issue.

Buying Resources

No. Some resources are available to buy individually without a membership, like Around Sound lectures and vocal technique exercises.

You will still need a free account so that you can access and manage anything you buy.

Check that your card details, billing address and security checks have been completed correctly. If the payment still fails, you may need to contact your card provider or try another payment method.

After logging in, you should be automatically directed to My Content. Any resources, courses or memberships linked to your account should appear there. You can also find the My Content page at any time through the Account menu.

Most resources on the Choir of the Earth Library website are accessed online through your account.

Teaching videos and rehearsal tracks can be accessed through the Library website in a browser, on any internet-connected device such as a desktop, tablet or phone. They cannot be downloaded.

Access continues while you have the relevant active membership or access entitlement, and ends when that access expires.

If a resource includes downloadable files, this will be clearly stated.

No. Resources are for the account holder’s own personal use only and must not be shared, copied, forwarded or distributed.

Soundslice is a separate platform run by a different organisation. If you have bought resources on Soundslice, you will need to log in to your Soundslice account on the Soundslice website to access them.

Signing up to Individual Memberships

A membership gives your choirlibrary.com account access to specific content, resources or benefits for as long as that membership is active.

Some memberships include access to the Choral Resources Library. Other memberships may give access to different resources, benefits or areas of the website.

An Individual Membership is a membership for one person’s own use. It is linked to that person’s own choirlibrary.com account and should not be shared with anyone else.

If you are looking for access for a choir, group or organisation, please see the Choir Memberships section.

A free account lets you log in to the Choir of the Earth Library website, but it does not give access to paid resources, membership content, event resources or the Choral Resources Library.

To access the Choral Resources Library, you need a current membership or access entitlement that specifically includes it.

Please see our Memberships page for the current membership options and what is included with each.

All Full Members of Choir of the Earth receive access to the Choral Resources Library as part of their membership.  However, choiroftheearth.com and choirlibrary.com currently use separate websites and login systems.

To claim your access, please log in to the Choir of the Earth Members Area at choiroftheearth.com, then follow the instructions here.

You can also find this page from the main menu in the Members Area.

This depends on the membership you choose. Some memberships renew automatically until you cancel them, while others give access for a fixed period only.

This information will be clearly stated on the membership's registration page, so please check these details carefully before joining.

If you would like to find out when a current membership expires, please visit the Subscriptions tab in your Account.

Switching, Renewing and Ending Individual Memberships

In some cases, yes.  For instance, you might be able to move from a monthly membership to an annual one, or change to another membership that provides more access/benefits.

If it is possible to change your membership type, you should be able to do this from your Account:

Go to the Subscriptions tab in your Account and locate your current membership. If it is possible to switch to a different membership, you will see a "Change" button at the end of the row. Click/tap this Change button to view other memberships you can switch to.

If you switch from one membership to another through your account, your access should change when you complete the switch.

For example, if you switch to a membership that includes access to the Choral Resources Library, that access should begin once the switch is complete. If you switch to a membership that does not include access to the Choral Resources Library, that access will end when the switch is complete.

If you switch membership through your account, the checkout should show any adjustment for unused time on your current membership before you confirm the change. It calls this "proration".

Please check the amount shown at checkout carefully before completing the switch. Do not complete the payment until you have checked this amount and are happy that it is accurate.

Go to the Subscriptions tab in your Account, identify the membership you would like to stop renewals for, and click the Cancel button.

Cancelling stops future renewal payments but your membership will remain active until the end of its current billing period.

If you plan to resume your membership at a later point, you may prefer to Pause your membership rather than cancel it.

Yes, provided the membership is still available.

If you cancel and later decide to return, you will need to join again at the price and terms available at that time.

If you have an automatically renewing membership and only need a temporary break, you may wish to use the Pause option instead of cancelling. You can find this in the Subscriptions tab in your Account area.

This may mean a renewing membership payment could not be completed. Please follow the advice in any emails you have received asking you to update your card details, or visit the Subscriptions tab in your Account, where you can view and manage your current memberships and billing details.

Choir Memberships

A Choir Membership is a membership that can be purchased by, or gifted to, a choir, singing group or organisation.

It allows that choir to give its singers access to the Choral Resources Library, where they can use teaching videos and professionally recorded rehearsal tracks to practise at home, learn pieces more confidently, and build their understanding of the music they are singing.

Each Choir Membership includes a set number of spaces for singers, depending on the membership purchased. The choir can manage those spaces independently by inviting singers, adding Singer Accounts where appropriate, and removing singers when they no longer need access.

The singers use their existing Choir of the Earth Library accounts, or create one through the registration process if they do not already have one. Their accounts are then linked to the choir’s membership through a quick and easy process, allowing them to access the Choral Resources Library.

The Choir Administrator account is the account type used to manage a Choir Membership on behalf of a choir, singing group or organisation.

The Choir Membership subscription is managed through the Choir Administrator account. This account can also be used to invite singers to join the membership, add Singer Accounts manually where appropriate, remove Singer Accounts, and manage the choir’s membership details.

The Choir Administrator account should be kept secure and should only be used by people who are authorised to manage the membership and singers’ personal information on behalf of the choir.

A Choir Administrator account can see the information needed to manage Singer Accounts linked to the choir’s membership. This may include singers’ usernames, first names, last names, email addresses, last login date, and number of logins.

This is why the Choir Administrator account should only be used by people in the choir who are authorised to manage the membership and control or process singers’ personal data on behalf of the choir.

If a singer does not want their choir to be able to see this information, they should not connect their individual Choir of the Earth Library account to the choir’s membership.

A Choir Administrator account cannot see singers’ passwords, payment details, billing details, personal purchases, course progress, or private account settings.

If you are the Choir Administrator, log in and go to your Choir Membership Dashboard. From there, you can copy your choir’s Singer Sign-up Link or manage Singer Accounts.

A Singer Sign-up Link is a link to a registration page for your choir’s membership. You can send this link to your singers by email, newsletter, WhatsApp, or any other method you normally use to contact them.

We recommend sharing the Singer Sign-up Link wherever possible. Singers who already have a Choir of the Earth Library account should log in before using the link, so their existing account is connected to the choir’s membership. Singers who do not already have an account can create one by following the link and completing the form.

This helps singers connect their own accounts to the choir’s membership and reduces the risk of duplicate accounts being created.

You can also add a singer manually from the Singer Accounts page, but only if they have asked you to do so, or you are authorised to provide their details for this purpose.

Suggested wording is provided on the Choir Membership Dashboard to help you explain the sign-up process when sending the link to your singers.

If you are the Choir Administrator, log in and go to your Choir Membership Dashboard, then choose Manage Singer Accounts.

From there, you can remove singers who should no longer have access through your choir’s membership by finding the singer in the list of Singer Accounts and selecting the Remove button beside their name.

Removing a singer from your Choir Membership removes their access to the Choral Resources Library through that particular membership. It does not delete their Choir of the Earth Library account.

The singer may still have access to the Choral Resources Library through another route, for example through another choir’s membership, their own Individual Membership, or a ticket for a Choir of the Earth event.

If your choir has signed up to a Choir Membership, they should send you a Singer Sign-up Link. This link takes you to the correct registration page for your choir’s membership.

If you already have a Choir of the Earth Library account, it is important to log in before using the link. This helps make sure your existing account is connected to your choir’s membership, rather than creating a second account.

If you do not already have an account, the link will allow you to create one by completing the registration form.

Once your account is connected to your choir’s membership, you will be able to access the Choral Resources Library.

If you think you may have created more than one account, please contact us so we can help.

If your choir removes you from its Choir Membership, you will no longer have access to the Choral Resources Library through that choir’s membership.

Your Choir of the Earth Library account itself will not be deleted. You may still be able to log in and access any other resources, purchases, memberships or events linked to your own account.

You may also still have access to the Choral Resources Library through another route, for example through another choir’s membership, your own Individual Membership, or a ticket for a Choir of the Earth event.

Any course enrollments or progress linked to your account may remain on the system, but you will only be able to access course materials if you still have a valid membership, purchase, event ticket or other access route for that content.

Choir Memberships are usually annual subscriptions. This means they run for one year at a time and automatically renew at the end of that year unless cancelled.  There are some exceptions, explained below.

If the choir chooses to cancel its subscription, access will continue until the end of the current membership year. At that point, the Choir Administrator and the singers linked to that Choir Membership will no longer have access to the Choral Resources Library through that membership.

When a Choir Membership ends, the Choir of the Earth Library accounts linked to that membership are not deleted. The Choir Administrator and singers may still be able to log in and access any other resources, purchases, memberships or events linked to their own accounts.

They may also still have access to the Choral Resources Library through another route, for example through another choir’s membership, their own Individual Membership, or a ticket for a Choir of the Earth event.

Exceptions:

Choir Memberships that have been purchased as a gift for a choir last for one year and do not renew automatically. At the end of the year, the choir or the gift purchaser can buy another membership if they would like the choir’s singers to continue to have access.

Our special 2026 introductory Choir Membership offer also lasts for one year and does not renew automatically. At the end of that year, the choir can buy a new membership if they would like their singers to continue to have access.

The quickest way to find the right answer depends on your role and what your question is about. Please choose the most relevant option below:

I run a Choir Administrator account

For general questions, you may be able to find the answer by searching this Help page.

If you have a technical problem using the Choir of the Earth Library website, please use the Report an Issue form in the website footer.

For customer service queries about your Choir Membership, please email communications@choiroftheearth.com.

I am a singer connected to my choir’s membership

For general questions, you may be able to find the answer by searching this Help page.

If you have a technical problem using the Choir of the Earth Library website, please use the Report an Issue form in the website footer.

If your question is about your choir’s membership, your access through that membership, or whether you should still be connected to it, please contact your choir’s management.

I am interested in signing my choir up for a Choir Membership

For more information about Choir Memberships, and to sign up, please visit our Memberships page.

If your choir has more than 100 singers, or you have another bespoke query, please email communications@choiroftheearth.com with details and we will be happy to help.

Gifting

Gift options may be available for some memberships and standalone resources, such as Choir Memberships, Associate Memberships, lectures or other choral resources.

If a resource or membership can be bought as a gift, you will see a “Buy as a gift for someone else” option on the checkout page.

Tick this box before completing your purchase. After checkout, you will be asked to add the gift recipient’s email address and a gift message.

Please note that the gift email will be sent immediately.

Please note that gift emails are sent immediately after checkout, so they cannot currently be scheduled for a later date.

If you would like the gift to be sent on a specific date, you can either buy the gift on that date, or put your own email address as the recipient’s email address and forward the gift email to the recipient yourself on your preferred date.

If you already have a choirlibrary.com account:

  1. Please log in to your account. Logging in first allows you to redeem your gift within your existing account. Please note, you do not have to use the same email address that received the gift to redeem it.
  2. Open the gift email and click the redemption link provided.
  3. The redemption link will take you to a registration form, which should already be partially pre-completed with your details.
  4. Complete, check and then submit the form to claim your gift.
  5. The resource or membership you have been gifted will appear in both your Account and on your My Content page.

OR, if you do not already have a choirlibrary.com account:

  1. Open the gift email and click the redemption link provided.
  2. The redemption link will take you to a registration form.
  3. Complete, check and then submit the form to claim your gift. Please note, you do not have to use the same email address that received the gift to redeem it - please use the email address you want linked to your choirlibrary.com account.
  4. An account will automatically be created using the details you have provided.
  5. The resource or membership you have been gifted will appear in both your Account and on your My Content page.

A gifted membership covers the first membership period only, e.g. the first month for a monthly membership, or the first year for an annual membership.

When the gifted period ends, the membership will automatically expire.  It will not automatically renew.

If the gift recipient wishes to continue their membership at this point, they can sign up themselves, or redeem another gift membership if one is purchased for them.

If a Choir Membership has been purchased as a gift for a choir, the gifted membership will also expire at the end of the first membership year. The choir or the gift purchaser can buy another Choir Membership at that time if they would like the choir’s singers to continue to have access.

Discount Codes

Enter the discount code at checkout before completing your payment. The discount should be shown before you confirm your purchase.

If the code does not work, it may have expired, may not apply to the item or membership you are buying, may have already been used, or may have been entered incorrectly. Please check the code carefully and make sure it applies to your purchase.

Choral Resources Library

If your membership includes access to the Choral Resources Library, start from Library Home. From there, you can browse by work or by composer, or search for something specific.

When you find a work you want to learn, choose the button for your voice part, e.g. "Learn Soprano", "Learn Alto", "Learn Tenor" or "Learn Bass".

This will take you to the voice-part course page for that work, where you can enroll on the course and start using the teaching and rehearsal resources.

Enrolling adds a shortcut to the course on your My Content page, so you can return to it easily next time you log in.

It it also neccessary to enroll before you can access the rehearsal videos for that voice part.

It also allows you to keep track of your progress, for example by marking rehearsals as complete.

Start from the voice-part course page for the work you want to learn. If you have not already enrolled on the course, click the enroll button first.

Click "Start Rehearsing" or "Continue Rehearsing" at the top of the page, or scroll down to the bottom of the page, to view a list of available rehearsals.

Click the title of a rehearsal to load it in the rehearsal video player.

You can navigate between rehearsals using the side panel in the rehearsal video player, or return to the main course page.

If you see an "unauthorised" error message when you try to access a rehearsal video, please make sure you have clicked the enroll button at the top of the main course page and then try again.

Our rehearsal tracks are recorded by professional choral singers, with voice-part-louder and full choir tracks available for each piece / movement of longer works.

Voice-part and full choir rehearsal tracks are available on each voice-part course page as embedded playlists.  You can play these using any internet browser on any internet-connected device, including computers, tablets and mobile phones.

Please note, rehearsal tracks available in the Choral Resources Library cannot be downloaded.  If you prefer to buy downloadable mp3 rehearsal tracks, these are available separately for some works on our sister site, choiroftheearth.com.

The main page for each work contains information about the edition of the score used for the teaching in the rehearsal videos and by the guide singers to record the rehearsal tracks. You can use this information to source the appropriate score from a trusted retailer or sheet music library.

Where works are out of copyright, we try to use scores that are in the public domain and, where possible, available to download from online sheet music libraries.

Yes. You can log in to your account on different devices at the same time, such as a computer, tablet or phone, but your account is still for your own use only and must not be shared with anyone else.

Choir of the Earth Events

The Events Team will let you know when event resources are available and how to access them. Resources may not be available immediately after booking.

For questions about event resources, please contact the Events Team by email at: events [at] earthchoiracademy [dot] com

Please carefully follow the instructions in the Events Team’s email(s) about accessing resources for your event. You may need to click a specific link or button in the email and/or complete a short registration form on our website before the event page and resources appear in your My Content page.

If you are confident you have followed the instructions and still cannot see the resources, please clear your browser’s cookies, log back into the website, and try again.

If the resources still do not appear in My Content, please Report an Issue here, including as much information as possible, and we will investigate.

General Troubleshooting

First, please check:

  • Are you logged in with the email address you used for your purchase or registration?
  • Do you have more than one Library account?
  • If you have a membership, is it still active? You can check this in the Subscriptions tab of your Account.
  • Is access to the resource you are looking for included in your current membership, purchase or event registration?
  • If you are accessing the Library through a choir, partner organisation or event, have you followed the instructions they gave you?

Please do not create another account if you cannot see something you expected. Duplicate accounts can make it harder to link your resources correctly.

If you believe the website is not showing something it should, and the suggestions above do not help, please Report an Issue here, including details of what you expected to see, where on the site, and any error messages that appear.

This means the Choir of the Earth Library system cannot see the right permission on your account to access that particular page or resource. This may happen if:

  • You are logged in with the wrong email address, e.g. if you have duplicate accounts.
  • You are trying to access a resource that is not included in any of the memberships or resources currently attached to your account.
  • You are trying to access rehearsals for a course you have not enrolled on yet.
  • You are trying to access resources for an event that is now over.

You can find current information about the status of your purchases and memberships in the Subscriptions and Payments tabs of your Account.

You can find details of what access is included in each of our memberships here.

If you are confident that you should have access to a page or resource and the above suggestions do not help, please Report an Issue here, including details of what you are trying to access, where on the site, and any error messages that appear.

Please try these steps:

  1. Refresh the page.
  2. Log out, then log back in again.
  3. Check that you are logged in with the correct email address.
  4. Clear your browser’s cookies, then log in again.
  5. Try opening the page in a different browser.
  6. Try opening the page on a different device, if available.

If you are not sure how to do something like clearing cookies, you can search for instructions using a search engine, for example, "How to clear cookies on an iPhone".

You can also ask an AI tool such as ChatGPT or Gemini for step-by-step help.

Please submit a Report an Issue form if something on the website does not seem to be working properly after you have tried the relevant troubleshooting steps above.

The form is intended for technical issues with the Library website. It will ask for the page address where the issue is happening (e.g. "https://choirlibrary.com/library-home"), a description of the problem, screenshots (if you can), and your email address. Please use the email address linked to your choirlibrary.com account to help us investigate the issue more easily.

If your question is about resources for a Choir of the Earth Event, please contact events [at] earthchoiracademy [dot] com

If you have another non-technical query, please email communications [at] choiroftheearth [dot] com

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